Return & Refund Policy

We want you to love every product you purchase from Labellezza. If for any reason you’re not completely satisfied, we’re here to help with easy returns and refunds.

🔄 Returns

• Return Window: You may request a return within 14 days of receiving your order.

• Item Condition: To be eligible for a return, the item must be:

  • Unused and in its original condition

  • In the original packaging, with all tags and accessories included

• Non-Returnable Items:

  • Opened or used cosmetics, beauty, or personal care products

  • Perishable goods or health products for hygiene reasons

  • Gift cards or digital products

💰 Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note:

• Shipping charges (if any) are non-refundable.

• If your return is due to an error on our part (wrong item, damaged product), we will cover the return shipping cost.

🔁 Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original and place a new order.

📦 How to Start a Return

1. Email us at admin@labellezza.store with your:

   • Order number

   • Reason for return

   • Photo(s) if the item arrived damaged or incorrect

2. We’ll respond within 1–2 business days with return instructions and a return label (if applicable).

3. Pack the item securely and drop it off at the nearest carrier location.

❗Damaged or Defective Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We’ll make it right—either by sending a replacement or issuing a full refund.

📩 Contact Us

Have questions or need help with a return?
We’re here for you.

📧 info@labellezza.store
🕒 Business Hours: Monday–Friday, 9 AM – 5 PM (EST)